My Cart
Your Shopping Cart is Empty
GET $10 OFF OVER $120*
Shipping policy
At Lucierna, we are committed to ensuring that your jewelry reaches you in perfect condition and in a timely manner. Please review our shipping policy below for detailed information on how we handle orders, shipping methods, and delivery times.
1. Order Processing:
- All orders are processed within 1-2 business days after receiving your order confirmation email.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a notification once your order has been shipped.
2. Shipping Rates & Delivery Estimates:
- We offer free shipping on all orders with a transit time of (3-10 business days).
All shipping rates will be calculated at checkout based on your location.
| Order Value Range | Shipping Option | Shipping Cost |
|---|---|---|
| Any Value | Free shipping (3-10 business days) | Free |
3.Order Tracking
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our carrier's website.
- If you do not receive your tracking number, please contact our customer service team at support@luciernagatactics.com.
4. Lost or Delayed Packages
- If your order is delayed or appears lost, please contact us within 7 days of the expected delivery date. We will work with our shipping partners to resolve the issue.
- Lucierna is not responsible for packages delayed due to factors outside our control, such as weather conditions or carrier delays.
5. Address Changes
- If you need to update your shipping address after placing an order, please contact us immediately at support@luciernagatactics.com. Once an order has shipped, we cannot make changes to the shipping address.
6. Returns and Exchanges
For information regarding returns and exchanges, please refer to our Refund Policy.